FROM MELBOURNE TO YOUR DOORSTEP
Quality First, Always
At Cool Family Outfit, we don’t just "click and ship." Every single order is handled with care at our Quality Control Shanghai Studio.
We personally inspect every seam, print, and button before it begins its journey.
Free Worldwide Shipping
We believe distance shouldn’t come with a price tag. That’s why we offer FREE shipping with tracking on every single order, wherever your family calls home.
No Surprise Fees (DDP Shipping)
We hate hidden costs as much as you do. We offer Delivered Duty Paid (DDP) shipping worldwide.
All duties and taxes are calculated at checkout—you won’t have to pay a cent extra on arrival.
Delivery & Tracking
Process Time: within 1-2 business days.
Estimated Delivery: 5-14 calendar days.
Stay Notified: Once your gear hits the road, we’ll email you a full tracking link so you can follow its trek across the globe.
|
COUNTRY |
METHOD |
COST |
TIME |
|
Australia |
Standard |
FREE |
8-12 days |
|
New Zealand |
Standard |
FREE |
8-12 days |
|
United State |
Standard Express |
FREE $9.95 |
8-15 days 7-10 days |
|
United Kingdom |
Standard |
FREE |
3-7 days |
|
Canada |
Standard |
FREE |
7-12 days |
|
France |
Standard Express |
FREE €5.95 |
8-12 days 5-10 days |
|
Germany |
Standard Express |
FREE €5.95 |
6-10 days 5-8 days |
|
Italy |
Standard Express |
FREE €5.95 |
10-12 days 8-10 days |
|
Singapore |
Standard |
FREE |
7-14 days |
Safety & Support
Investigation Period:
While our carriers are reliable, the world is a big place. If your parcel hasn’t arrived within 30 days, we will open an official investigation to track it down.
Address Accuracy:
Please double-check your details! We cannot be held liable for parcels lost due to incorrect addresses provided at checkout.
Unforeseen Events:
Please understand that we cannot be held responsible for delays caused by major global disruptions or extreme weather (Force Majeure).
